A few of the engagements I can talk about publicly.
A small-batch roaster taking wholesale orders by email and losing about one in twelve of them. We rebuilt how orders come in and moved the whole thing off the founder's inbox.
Down from eight per cent, measured the same way both times.
Within four months of the first two weeks of counting.
Was orders they were already getting and simply not fulfilling.
Most of what I do is under NDA, so if you want to hear about something closer to your situation, just ask.